Terms of service.
Plain terms that let us serve you well and keep the business sound.
Last updated July 2026. By using sunhousematcha.com or placing an order, you agree to these terms.
Who we are
Sunhouse Matcha Importers ("Sunhouse," "we," "us") is a specialty importer based in Orlando, Florida.
Ordering
All orders are offers to purchase and are subject to acceptance by Sunhouse. We may decline or cancel any order — including for pricing errors, suspected fraud, or inventory limits — and will refund any charge in full. Prices are in U.S. dollars and may change without notice; the price at checkout is the price that applies to your order.
Product information
We work carefully to describe each lot accurately, including harvest details, origin, and tasting notes. Colors, textures, and flavor profiles are inherent to a natural agricultural product and will vary lot to lot and season to season.
Shipping, returns & freshness
Our Shipping and Returns & Freshness policies are incorporated into these terms.
Food product notice
Matcha is a natural food product produced from tea leaves. It naturally contains caffeine. If you have a medical condition, are pregnant, nursing, or have concerns about caffeine intake, consult a qualified healthcare professional before consuming. Product statements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Wholesale
Trade orders are governed by the terms of the executed wholesale account agreement, which control in the event of conflict with these terms.
Intellectual property
All content on this site — including copy, photography, brand marks, and design — is owned by Sunhouse or licensed to us and is protected by U.S. and international copyright, trademark, and other laws. You may not copy, redistribute, or use it commercially without our written permission.
Acceptable use
You agree not to misuse the site — including attempting to interfere with its operation, scraping content at scale, submitting false information, or using it for any unlawful purpose.
Disclaimer
The site and products are provided "as is." To the fullest extent permitted by law, Sunhouse disclaims all implied warranties, including merchantability and fitness for a particular purpose, except where such disclaimer is not permitted.
Limitation of liability
To the fullest extent permitted by law, Sunhouse's total liability arising from or related to any order or use of the site is limited to the amount you paid for the product at issue. We are not liable for indirect, incidental, consequential, or punitive damages.
Governing law & disputes
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these terms or your order shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the jurisdiction of those courts.
Changes
We may update these terms from time to time. The "last updated" date above reflects the current version. Continued use of the site constitutes acceptance of the current terms.