Shipping.
How your order is prepared, packed, and moved from our facility to your door.
Effective July 2026. Applies to direct-to-consumer orders within the United States.
Ships from
Orlando, Florida. All direct orders are prepared and dispatched by Sunhouse — no third-party fulfillment.
Order processing
Orders placed by 12:00 pm ET on a business day typically ship the same day. Orders placed after that, on weekends, or on U.S. holidays ship the next business day. Wholesale orders (5 kg and up) may require an additional business day to prepare.
Transit time
Domestic delivery is typically 2–4 business days after dispatch. Transit times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, and remote destinations can extend delivery.
Shipping rates
Rates are calculated at checkout based on weight, service level, and destination.
How we pack
Matcha is stored cold and sealed on arrival from Japan. During warmer months we ship in insulated packaging to protect the tins in transit. Product is packed to withstand normal handling by the carrier.
Tracking
You receive a tracking number by email the moment your order is dispatched. Please review it promptly and contact the carrier for delivery-window questions.
Address accuracy
Please confirm the shipping address at checkout. Sunhouse is not responsible for orders shipped to an incorrect address provided by the customer. Address corrections requested after dispatch are subject to carrier fees.
Risk of loss & carrier responsibility
Title and risk of loss pass to the buyer once the package is tendered to the carrier. Damage or loss occurring in transit is handled through the carrier's claims process. See our Returns & Freshness policy for how we support you through a transit claim.
International
We currently ship only within the fifty United States. For international wholesale inquiries, email trade@sunhousematcha.com.
Questions
Reach us at hello@sunhousematcha.com. We reply within one business day.