Common questions.
The things people ask before ordering. If yours isn't here, email us.
- What's the difference between ceremonial and café-grade matcha?
- Ceremonial matcha is made from the youngest, most tender first-flush leaves and is smooth enough to drink whisked with just water. Café-grade is selected to hold up under milk and ice — the profile is a bit bolder and less delicate.
- How fresh is your matcha?
- Every lot ships with a harvest date. We import current spring harvests and rotate stock so you're never drinking last year's crop.
- How should I store it?
- Sealed, cold, and away from light. An unopened tin keeps for months in the fridge; once opened, use within 4–6 weeks for peak flavor.
- Where does your matcha come from?
- Directly from producers in Kagoshima and Kakegawa (Shizuoka), Japan. Every lot is cupped and vetted in Japan before it ships to our Florida cold storage.
- Do you offer wholesale pricing?
- Yes — volume and recurring supply pricing is available for cafés, matcha bars, bakeries, and hospitality groups. Details on the wholesale page, or email trade@sunhousematcha.com.
- Where do you ship from and how long does it take?
- All orders ship from Orlando, Florida. Domestic transit is 2–4 business days after your order ships.
- What if my matcha doesn't taste right?
- Email us within 72 hours of delivery with your order number and photos. If the lot arrived with a clear defect, we'll replace it or refund the item under our freshness guarantee.
- Is your matcha organic?
- Our Kakegawa Reserve is organic. Café Matcha and Kagoshima Signature are grown to producer-specific standards; cup profiles for every lot are published on each product page.