Privacy policy.
We collect the minimum information needed to fulfill your order and improve our service — no more.
Last updated July 2026. This policy is maintained by Sunhouse Matcha Importers ("Sunhouse," "we," "us") and applies to sunhousematcha.com.
Information we collect
When you place an order or contact us, we collect: name, shipping and billing address, email address, phone number (optional), and order details. Payment information is entered directly into our payment processor and is not stored on our servers.
When you browse the site, we automatically collect standard log data (IP address, browser type, pages viewed, referring URL) and use cookies and similar technologies for site functionality, cart persistence, analytics, and advertising measurement.
How we use it
- Process, ship, and support your order
- Send transactional email (order confirmation, shipping notification)
- Reply to inquiries and provide customer support
- Send lot drops and harvest notes if you subscribe to our list (opt-in; unsubscribe any time)
- Measure site performance and improve the shopping experience
- Detect fraud and comply with legal obligations
We do not sell your personal information.
Service providers
We share necessary information with vetted service providers who help us operate the business: our e-commerce platform (Shopify), payment processors, shipping carriers, email service, and analytics providers. Each is bound to use your data only for services performed on our behalf.
Cookies & analytics
We use first- and third-party cookies for cart functionality, analytics (e.g., traffic measurement), and advertising attribution. You can control cookies through your browser settings; disabling them may affect site functionality.
Your rights
Depending on where you live (including California and other U.S. states with applicable privacy laws), you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of certain uses. To exercise these rights, email hello@sunhousematcha.com from the address on your account. We may verify your identity before responding.
Retention
Order and customer records are retained as long as needed to fulfill the purposes above and to meet tax, accounting, and legal requirements.
Security
We use industry-standard safeguards to protect your information. No system is perfectly secure; if you believe your data has been compromised, contact us immediately.
Children
Our site is intended for adults. We do not knowingly collect personal information from anyone under 13.
Changes
We may update this policy from time to time. The "last updated" date above reflects the current version.
Contact
Questions about this policy: hello@sunhousematcha.com.